Getting Started
How can I find my product of choice?
If you want find your product on our site please use search bar
Can I order a goods that is not available?
You can’t order items that are not available.
Do you offer gift cards?
No gift card at this moment.
Do you allow order exchange?
We allow exchange order that are sent to your address mistakenly.
We don’t allow exchange for good quality and on time deliverd items
ORDERING AT TOMLUNTERNO
I accidentally ordered an extra product. Can I return it?
Yes, we value of user to get the best out of our site. You can send us the order back if it is intact and still in the shipment package.
How can I track my order?
When we dispatch your ordr, you will receive a tracking number via email. You can use this tracking number at our site to track.
How can I cancel my order?
Login to your account and click on orders. From there, you can cancel your order. You can also contact us tomlunterno@gmail.com or call us at +1424-210-8013 regarding order cancellation.
Note: You cannot cancel your order once your book is dispatched. If you have received order, you can return it immediately. Please note that the returned must comply with our return policies.
Do you offer any modifications once I place the order?
No, once you place your order, it is non-modifiable.
Can I change my address details after placing an order?
Yes, you can. If you wish to change your address, immediately contact us as we ship as soon as the order is confirmed. You cannot change your address after your package is shipped.
How will I receive my order confirmation?
You will receive order confirmation through the email you provided in your account on our website while making the purchase.
PAYMENT DETAILS
What payment methods are accepted at tomlunterno?
Accepted payment methods are Visa, Mastercard, Discover, Amex
How can I save or remove my payment details?
To add or remove payment details, simply login to your account at our website and click on billing. There, you can make changes to your credit card details.
SHIPMENT DETAILS
Do you ship internationally?
Yes we shipp wordwide
What are the delivery charges?
We offer free shipping to all our products.
How long it takes for my order to arrive?
Generally, it takes 2-15 business days days to deliver after the order is confirmed. The package may be delivered late due to a shortage of goods.
If there are any shipping problems with your book, you must contact us within 15 days of placing your order.
RETURNS & REFUNDS
What if I receive a defective piece?
We are sorry for any inconvenience. In case you have received a defective piece, immediately contact us to claim your exchange.
How can I make a refund?
Yes, you can get a refund within 30 days after you have bought the item. Please note that you must comply with our return policies to make the refund. You can also contact us at tomlunterno@gmail.com for your general queries.
What is your return policy?
We offer a 100% money-back guarantee if you return the defective item within 30 days. Please note that any object must comply with our conditions to fulfill the return criteria. Kindly visit our return policy page for a better understanding.